Last Updated: May 17, 2026
New Life Travel we respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when you visit our website, fill out our forms, or interact with our advertisements on Facebook, Instagram, and other platforms.
By using our services or submitting your information through our forms, you agree to the practices described in this policy.
1. Who We Are
New Life Travel is a licensed travel agency based in Luxor, Egypt, specializing in custom Egypt tours, Nile cruises, Red Sea holidays, and desert experiences.
- Business name: New Life Travel
- Address: Golden Nile Mall, 3rd Floor, Unit 5, Hilton Street, Luxor, Egypt
- Email: booking@newlifetraveleg.com
- Phone / WhatsApp: +201550155268
- License number: 42187
2. Information We Collect
When you submit a lead form, contact us, or book a trip with us, we may collect:
- Contact details: full name, email address, phone number (including WhatsApp), and city or country of residence
- Trip preferences: travel dates, budget range, group size, destinations of interest, and accommodation preferences
- Booking information: passport details, dates of birth, dietary requirements, and emergency contacts (collected only when you proceed with an actual booking)
- Communication records: messages you send us via email, WhatsApp, social media, or our website
- Automatically collected data: when you visit our website, we may collect your IP address, browser type, device information, and pages visited via cookies and analytics tools
3. How We Collect Your Information
We collect information through:
- Lead forms submitted through Facebook, Instagram, TikTok, Google, or our website
- Direct inquiries via email, phone, WhatsApp, or social media messages
- Bookings made through our website or with our agents
- Cookies and similar technologies when you browse our website
4. How We Use Your Information
We use your information only to:
- Respond to your inquiry and prepare a personalized travel quote
- Communicate with you about your trip planning, booking, and travel arrangements
- Send you trip information, offers, and updates relevant to your interests (only with your consent)
- Process bookings and coordinate services with hotels, cruise operators, transport providers, and tour guides
- Improve our services, website, and customer experience
- Comply with legal, tax, and regulatory obligations
5. How We Share Your Information
We do not sell your personal information to anyone. We share your information only when necessary:
- With travel service providers (hotels, airlines, cruise companies, local guides) to fulfill your booking
- With payment processors to securely handle transactions
- With government authorities when legally required (for example, hotel guest registration as required by Egyptian law)
- With service tools we use to operate our business, such as email providers, CRM systems, and analytics platforms (all bound by confidentiality)
We never share your information for third-party marketing purposes.
6. Marketing Communications
If you submit a lead form or sign up for our updates, you may receive trip suggestions, seasonal offers, and travel tips from us via email, WhatsApp, or phone. You can opt out at any time by:
- Replying “STOP” to any WhatsApp message
- Clicking “unsubscribe” in any email
- Emailing us directly at booking@newlifetraveleg.com
7. Data Retention
We keep your information only as long as necessary to provide our services or comply with legal requirements:
- Lead inquiries (no booking made): up to 12 months, then deleted
- Active bookings and past clients: up to 7 years (required for Egyptian tax and tourism regulations)
- Marketing contacts: until you unsubscribe
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Delete your information (where legally permitted)
- Withdraw consent for marketing communications at any time
- Object to certain uses of your information
- Request a copy of your data in a portable format
To exercise any of these rights, email us at booking@newlifetraveleg.com. We will respond within 30 days.
9. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
As a travel agency operating in Egypt with international clients, your information may be transferred to and processed in countries where our service providers operate. We ensure these transfers comply with applicable data protection laws.
11. Cookies
Our website uses cookies to improve your browsing experience, analyze traffic, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some website features.
12. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
13. Third-Party Links
Our website and ads may contain links to third-party websites (such as hotels or partner services). We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing your information.
14. Facebook and Instagram Lead Ads
When you submit a form through our Facebook or Instagram lead ads, your information is shared with us by Meta in accordance with Meta’s own privacy policy (facebook.com/privacy/policy). We then process this information according to this Privacy Policy.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. Significant changes will be communicated to you directly when possible.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
New Life Travel 📍 Golden Nile Mall, 3rd Floor, Unit 5, Hilton Street, Luxor, Egypt 📧 Email: booking@newlifetraveleg.com 📱 WhatsApp: +201550155268 📞 Phone: +201111146600
